Frequently Asked Questions
How're your tools & studio cleaned?
Before and after your appointment, our tools and the environment are sterilized using barbicide and rubbing alcohol to prevent the risk of infection. They're hospital grade, EPA approved disinfectants, ensuring our studio is clean and maintained to the highest possible standard.
What do I need to do prior to my appointment?
1. We ask that you remove all eye makeup.
How can I reschedule my appointment?
Review the original email that was sent with the initial appointment request and you will see a a rescheduling option. Pick a date and time that's open, and will work for you.
Late to appointment?
If you're up to 15 minutes late to your appointment, your service will still be performed, and you will be charged for your full booked service amount. However, results may vary due to time constraints.
Couldn't make your scheduled appointment?
Per our cancellation policy, no shows, or cancellations within 24-hours of your scheduled appointment may result in a 100% fee of your total service. If you're charged, and you believe this is a mistake, please call us at (612) 440-6093 or send us an email to firstname.lastname@example.org
How many styles are available?
For eyelash extension, we currently offer four styles:
How long do the eyelash extensions last?
They last UP TO 6 weeks with proper care. This can be done by brushing your lashes daily, staying away from oil-based products (in regards to eyelash products), limit eye makeup usage (especially eyeliners). It'll also vary based the client's daily routine and skin type. We recommend refills every 2-3 weeks to maintain a full look.
What happens after my appointment?
1. Do not wet lashes for 24-hours.
I'm losing lashes. Why is that?
Everyone loses 2-3 natural lashes per eye, daily. There are also cases of customers who shed more than others, just like hair.
How do I remove my lashes?
You must come in and get your lashes removed. They can also be removed by any professional. Removals are done by using professional grade, removal gel. If this procedure is not completed by a professional, your natural eyelashes will come off with your extensions.
How're the extensions applied?
Eyelash and eyebrow extensions are applied directly to each of your natural lashes. We use a cyanoacrylate based adhesive to apply your extensions. Allergic reactions are very rare, and if you're known to have any allergic reactions to eyelash glue, please advise our stylists in your appointment notes and prior to your appointment.
Are there age restrictions (18+)?
If you're under 18 years old. Your parent/guardian must be present with you during your appointment, and will have to sign a consent form.
Do you accept walk-ins?
Unfortunately we do not. Due to the volume of clients, our stylists require dedicated time slots to provide the best quality service and care. We ask that you please visit our website to book and reserve an open slot that works best for you. For additional information, please send us an email, or give us a call.
Do you have a refund policy?
We have a no-refund policy for all services performed. The only exception would be due to medical concerns. We use a sensitive adhesive, however, there are rare cases of clients having reactions. If you're having a reaction, you must request a removal within 24 hours of your initial appointment.
Can I schedule an appointment within 24 hours?
Yes, you can schedule an appointment within 24 hours if there are any openings or last minute cancellations however, you must pay for the appointment in full upon scheduling your appointment.
What form of payments do you take?
We accept cash, debit, and credit cards.
I cannot book online, can you help?
If you're having dificulty booking your appointment online, you may ask for us to book your appointment for you however, a non-refundable deposit of 50% of service must be paid upon booking. The deposit will be applied towards your service on the day of your appointment. Deposits may be made via Paypal, Facebook Pay, or Square payments.
What is a Lash Lift and how long do they last?
Lash lift is perm for your natural lashes (without harsh chemicals) to lift and curl your lashes making them stand out. They can last up to 8 weeks.
What is brow tinting and how long do they last?
Brow tinting is a semi-permanent dye that enhances the color, shape and thickness of your brows. They can last up to 4 weeks.
What is lash tinting and how long do they last?
What kind of waxing services do you offer?
We currently offer waxing for the face area (brows, mustache, lips, cheeks, nose, ect.), legs and arms. In the near future, we'll be offering Brazillian Waxing.